Our delivery process begins once your payment has been accepted and confirmed. Unfortunately, this means that no changes can be made to an order after it has been placed. However, there may be just enough time to cancel your order completely. In that case, email us as soon as possible at hello@wesmyle.com with the subject ‘CANCELLATION’, along with your full name and order number, and we'll get back to you asap!

Unfortunately, we cannot yet offer this for most of our products. We are, however, exploring the possibilities! As of now, if you order an ebrush and/or a whitening kit, your order will be send with Track and trace!

Sorry, we don't. We don’t think that is sustainable.

You can reach us at hello@wesmyle.com, via Facebook & Instagram.

We only use mail that fits through the letterbox, delivered by the postman. So you don't have to stay at home to receive your tabs. We do not use parcel delivery, because it is much less sustainable ánd it requires you to stay at home, which is inconvenient.

How annoying that you have a complaint, we are here to resolve it and prevent it for the future. Please send a message to hello@wesmyle.com with the word “COMPLAINT” in the subject line. We will try to resolve it as soon as possible within 24 hours.

If you have a subscription, you can update the address at any time via your personal page or you can email us at hello@wesmyle.com. If your order was sent to an old address, please contact us and we will help you. Email us at hello@wesmyle.com so we can do our best to help you! Make sure you always keep your shipping details up-to-date on your personal page.

Well, you probably don't expect this, but home delivery can actually be more sustainable than shopping locally. When we had started Smyle, delivery was one of the first things we looked at. Because we also want to get a good sustainable product to our customers in a responsible way. And that, of course, requires energy and fuel. We then delved deeper into it. According to a MIT study, online shopping overall is more sustainable than if you buy from a physical shop. We explain. First of all, a physical shop doesn't know exactly how much of a product is being sold each time, requiring a hefty stock to be kept in central warehouses and in physical shops, usually brought around by trucks. An online shop ships it to 1 central warehouse, where it stays until it is actually ordered. This reduces unnecessary travel movements and electricity costs of warehouses and trips. Many people go shopping by car. This is very environmentally unfriendly. Walking, cycling or using public transport does make a difference! The box our goods are transported in is also a factor. We only ship our tabs in boxes and envelopes that fit through a letterbox, are recycled or recyclable and do not contain plastic in any way. And then we are talking about the postman. He already makes his rounds, almost always by bike and on foot. We hitch a ride with him. Super sustainable and with far fewer CO2 emissions than other forms of transport. If you have something delivered to your home in a parcel, a van drives to your address. That is much less sustainable. All in all: if you go to the shop in a car, it is less sustainable than having tabs delivered to your home. Walking, cycling or taking public transport to the shop is about as sustainable as having your Smyles delivered to your home.

With a subscription or order above €29.99, you pay nothing at all. It's free delivery. You pay nada. If your order is smaller than €29.99, buy something extra like toothbrushes or pay €3.99 for shipping.

For orders outside the Netherlands the following applies: For subscriptions or orders over €59.99, you pay nothing at all. Delivery is free of charge. You pay nada. If your order is less than €59.99, buy something extra such as toothbrushes or pay €5.99 for shipping.

We are open 24/7 and try to answer your questions within 24 hours.

Don't worry, we'll take care of that. Email us at hello@wesmyle.com, and we'll get in touch and arrange it.

International orders may incur customs and/or import duties upon delivery of the product. Please note; this is separate from the amount you pay for the product on our site. Please note, Smyle has no control over these charges and therefore cannot estimate the amount. Adjusted policies vary greatly, so please contact your local customs office for more information. 🇬🇧 Important for UK customers Orders over £135 may be subject to UK import charges. If this happens, we will refund these charges in full — no questions asked.

We hope you enjoy our products! However, if you are not satisfied, you can email us at hello@wesmyle.com within 14 days of receiving your toothpaste tabs (or first subscription order) so that we can help you.

Any refills or subscription shipments ordered after your first order are not eligible for return, refund, or cancellation after they have been charged.

Smyle bamboo manual toothbrushes are not eligible for return under any circumstances.

Different conditions apply to the ebrush. You can test it for up to 60 days after receiving it. If you are not satisfied with the ebrush, you can return it within 60 days.

Only unopened products are eligible for return. If the packaging has been opened, the product can no longer be returned.

If you still have the original packaging, returns are FREE within the Netherlands! You can return the package to us free of charge by crossing out your address (your name must remain visible), circling our delivery address and writing “return to sender”. PLEASE NOTE: Returns will only be free if you put the parcel in the orange PostNL letterbox on the side of the road.

Return costs for orders outside the Netherlands are at the customer's expense.

Unfortunately, we cannot refund your original shipping costs.

Exchanges are possible, provided the packaging of the products is unopened.

If you no longer have the original packaging, you can send an email to hello@wesmyle.com with the subject RETURN, and we will assist you further. Return shipping is at the customer's expense. The customer is free to choose the most economical shipping method. We only ask that the name and order number be included in the package

We will not issue a refund for requests received by Smyle more than 14 days after the original shipping date. We also do not offer refunds for returned products that have been damaged due to misuse, carelessness, mishandling, accident, abuse or other abnormal use. Bulk orders or orders over £100 are not eligible for return, but are subject to additional evaluation by the Smyle team. Please email hello@wesmyle.com for more information.

To minimise our impact on the environment, we recently changed our shipping times. This means we ship orders twice a week, on Tuesdays and Fridays. Once your order has been dispatched, it can take up to 7 days for delivery (within the benelux). Orders outside the Netherlands and Belgium will be delivered within 5-10 days. Orders that include an ebrush and/or a whitening kit will be shipped the next day with Track and Trace, if ordered before 6:00 PM.

We deliver worldwide! At the checkout, you can see in which countries we deliver.

Even with sensitive teeth or gums, you can simply brush with an electric toothbrush. For this, you can use the special modes on the toothbrush “Massage” and “Sensitive”.

Yes, that is no problem at all. Electric brushing turns out to be safe and effective. Sometimes even more effective than brushing with a regular toothbrush. You don't have to worry about brushing the clasps off your teeth.

For the best personal advice, we recommend asking your own dentist.

Good news, you can! As long as you make sure you dry the toothbrush well after use.

By simply pressing the button in succession, it's child 's play!

Rinse the brush head with clean water after each use to remove toothpaste residue and germs. It is important to use cold water, as hot water can damage the bristles. Afterwards, it is important to let the toothbrush dry upright. This is because bacteria love damp spots.

The battery needs at least 5 hours of charging, but it goes more towards 10 hours on the charger to be fully up and running again.

Of course, this depends on how often and for how long you brush your teeth, but on average the electric toothbrush only needs to be charged 3 or 4 times a year. You can do this with the USB charging cable.

We recommend replacing the brush head every 2 months, just like a regular manual toothbrush.

Our electric toothbrushes are made by our partner in China.

You remove plaque better with an electric toothbrush than with a manual toothbrush and, as a result, your gums stay healthier. An electric toothbrush is made so that you can position it properly on your teeth to brush properly. It also has the right brushing motion already programmed into it. Another advantage of an electric toothbrush is that it has a small head. A small head makes it easier to reach hard-to-reach areas, such as the back of your back teeth. The Smyle electric toothbrush then has the added advantage of being more durable because of the bamboo brush heads, you can brush extra long with the long battery life of 4-5 months and you get a lifetime guarantee on your ebrush with a brush head subscription. Something breaks? Then email hello@wesmyle.com.

The electric toothbrush is made of recyclable PC material. The electric toothbrush is one piece and comes with the USB charging station and 1 brush head.

The Smyle Sonic Electric Toothbrush has 5 modes. Namely; Clean, Sensitive, Whitening, Massage and Polishing. All these modes use the sonic brushing technique. CHOOSE THE BRUSHING MODE THAT FITS YOU: Clean Smooth and precise cleaning of your teeth, as only the Smyle Sonic Electric Toothbrush can. Sensitive mode For those sensitive teeth that deserve some extra gentle attention, but also want a good clean. Whitening Removes stains and creates visibly brighter teeth. Massage (beginner mode) If you are switching from an analogue or old-fashioned electric brush, you can start with this to gently massage your gums in a healthier way while still giving your teeth an excellent clean. Polishing Allows you to brighten and polish your front teeth. By keeping the power button pressed, you can stop the polishing earlier, according to your needs.

It is a lithium type battery. More info on the battery can be found in the manual for the Smyle sonic electric toothbrush

Yes. We want to make an impact by eliminating the use of plastic in good oral care. More than 90% of people brush with fluoride, but that means 10% brush without fluoride too. This is why we have developed both a fluoride variant and a fluoride-free variant. Something for everyone.

It's very simple! First things first: store them airtight in our bottle or other airtight container. When you want to brush, it's very simple: Crush the Toothpaste Tabs with your teeth, Brush for 2 minutes with a toothbrush and Smyle! And do that twice a day!

We can convert this for you in no time. Send us an email and we will adjust it to your wish. Send us an email at hello@wesmyle.com. Or you can adjust it yourself via your personal page.

The Freshmint tabs have a minty taste!

Sorbitol: Makes brushing healthy and sweet

Calcium carbonate: Kind to your teeth, but unrelenting for plaque, food remains and stains

Yeast : One of the ingredients that give the tablets their unique Smyle flavor

Acacia Senegal Gum extract: Helps to remineralize, super important for keeping your teeth healthy and strong

Sodium Coco Sulfate: Provides just enough foam to clean your teeth perfectly

Hydrated silica: Do you like white teeth without stains? Then this is really something for you!

Mentha Arvensis Leaf Oil: All-natural mint flavor

Sodium monofluorophosphate (fluoride): Remineralizes, helps against cavities and weak spots, counteracts receding gums and prevents the first stages of tooth decay: a real all-rounder!

Magnesium stearate: This plant-based ingredient makes our tablets just firm enough for the perfect crush, brush, Smyle moment.

Limonene: One of the (now no longer so) secret ingredients that provide the Smyle taste experience.

Mentha Viridis Leaf Oil: Can You Ever Have Enough Mint?

Stevioside: All-natural sweetener

Menthol: For that wonderful aftertaste and fresh breath that we all love

Mentha Piperita Oil: Who doesn't love extra fresh peppermint flavor?